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Cisco 500-052 Exam Summary:-
- Name of the Exam: Deploying Cisco Unified Contact Center Express
- Exam Code: 500-052 UCCXD
- Exam Price: $300 USD
- Duration: 60 minutes
- Number of Questions: 45-55
- Passing Score: Variable (750-850 / 1000 Approx.)
Cisco 500-052 Exam Topics:-
1. Design a Cisco Unified Contact Center Express System Deployment- 32%
2. Implement a Cisco Unified Contact Center Express System- 40%
3. Operate a Cisco Unified Contact Center Express System- 28%
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Here Are Some Useful Questions:
01. How is the default eMail address in the eMail Subsystem Configuration page used?
a) It receives all mail sent in the Send eMail step as a bcc.
b) It is the From address for emails sent by agents using Agent E-mail.
c) It is used if no email contact is specified in the Create eMail step.
d) It becomes the From address in the Send eMail step if no address is specified.
Answer: d
02. Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
a) The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
b) The layout is associated to the team under Team Resources.
c) The layout is associated to the CSQ definition.
d) The layout is associated to the desktop layout under Team Resources.
Answer: a
03. What information from the first node is used as the secret key during second node installation?
a) administrator password
b) application user password
c) security password
d) IP address
Answer: c
04. Why are CSQs associated to the team definition?
a) It allows agents to be a part of the CSQ.
b) It allows the associated supervisors to make modifications to the CSQ.
c) It designates which CSQ information to display on the supervisor desktop.
d) It is informational and is used for historical reporting only.
Answer: a
05. Historical reports can be generated using which two Cisco Unified CCX tools?
(Choose two.)
a) Historical Reports Data Store
b) Historical Reporting Client
c) Cisco Unified Intelligence Center
d) Cisco Supervisor Desktop
Answer: b, c
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